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FAQ

How will I know when my order ships?

Once your order has been shipped, we'll email you a shipping confirmation with a tracking number that you can use to track your order.

There can be occasional customs or courier delays which may affect your delivery timeframe, which unfortunately is beyond our control. Please ensure your delivery address and phone number are correctly entered, and that your delivery address is attended during business hours to ensure you can accept delivery of your package.

I never received my package, what do I do?

If your package never showed up, please contact the delivery company used to resolve this issue. 

If they claim the package was delivered and are unable to help you, please get in contact with our customer service by emailing info@ouraniajewelry.com, and we'll be happy to help you resolve this. 

Do you delivery Internationally?

Yes, we accept orders from all over the world. The delivery costs vary depending on the destination.

 What countries do you ship to?

We currently ship everywhere in United stated and recently expanded internationally as well.

 Will I pay International Taxes and Duties?

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates or calculate expected duties and taxes.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at info@ouraniajewelry.com with the order number and we’ll take you through the process. 

 What if I ordered the wrong size?

If the ring, necklace or bracelet you ordered does not fit, we will be happy to exchange your piece for a different size within 30-days of the order date. However, the $15 postage fee (shipping fee each way) must be covered by the customer.

 Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

 Where are your products made?

Some of our products are made in Italy and some from Asia. We work with small workshops specialized in luxury goods for over ten years.

Payments

 What types of Credit Cards do you accept?

We accept Visa, MasterCard, and American Express cards. Alternatively, you can finalize your order with PayPal payment service and Amazon Pay.

 When will my card be charged for my order?

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.

Sizing

How can I choose my perfect size?

We've created our ring and bracelet size charts to help you choose the perfect-fitting Jewelry. Please visit ouraniajewelry.com

Jewelry Material/Plating:

Our Jewelry is made from 316 stainless steel. All of our finishes are created using anodized stainless steel and plated at 0.8 microns for maximum durability.

All material is nickel-free and leads free